Senior Research Services Manager – Washington, DC

Knowledge plays a vital role at Hogan Lovells. The strategic purpose of the Knowledge team is to ensure that all those involved in delivering legal advice to clients have access to the knowledge and information required to deliver a technically excellent, efficient service; to devise new and innovative ways of sharing that knowledge with clients as part of client relationship management; to input knowledge into the firm’s continuous process improvement initiatives around legal service delivery; and to ensure that the firm is harnessing new technology to support those objectives.
The Research Services team forms part of the Knowledge function. The team supports the firm’s excellence in service delivery and quality, and supports the efficiency and effectiveness of our lawyers. The team are always abreast of the latest legal and business news and their experience enables them to add valuable commercial context to research requests.

The Senior Research Services Manager will manage the US Research Services team, reporting to the Head of Global Research Services. The role will work closely with the Senior Research Services (Resources) Manager

  • Lead the implementation of the global Research Services strategy within the US market. Identify and implement opportunities for service development and change within the US service.
    • Working with the Head of Global Research Services, manage and lead the implementation of global processes, tools and technologies within the US service.
    • Maintain a dialogue with lawyers across the US practice to ensure that the service continues to meet practice needs. Ensure the team stays aware of changing business needs and evolves accordingly.
    • Raise awareness of tools across the lawyer community, ensuring the team establish close working relationships with relevant practice area Knowledge Lawyers to promote research tools and services.
    • Work closely with the Senior Research Services (Resources) Manager to ensure effective resource decision-making and Research staff support for trial/pilot, evaluation, training, and marketing of research products to lawyers;
    • Ensure that US Research Services align to the regional knowledge needs, led by the Regional Head of Knowledge, Americas.
    • Stay aware of new products in the research space, working to advance the firm’s innovation in the use of AI legal research tools.
    • Responsibility for the day-to-day management of the US Research team to ensure delivery of: (1) a high value legal and business research enquiry service; (2) a global current awareness service across legal information and regulatory change, competitor and business intelligence; and (3) a range of advanced research skills training on research tools and techniques;
    • Manage the research service provided to our US lawyers; ensure high service standards and efficient work processes across a dispersed team located in Washington DC, New York, Denver, Louisville and Northern Virginia;
    • Set and provide regular performance and service delivery metrics to assure Knowledge and business leadership of quality behaviors, standards and cost-effective service delivery.
    • Manage the Research Services team staff evaluations, recruitment processes, training and development;
    • Assist in the formulation of the annual Research Services budget.
    • All members of the firm are expected to participate in our Global Citizenship program.

QUALIFICAITONS

• Minimum eight (8+) years of law firm library experience in a senior level/managerial capacity;
• Master of Library Science from an ALA accredited school preferred;
• Demonstrated leadership skills and team management/staff supervision abilities;
• An understanding of the legal market and business landscape. Familiarity with emerging technologies and an appreciation for the changing role of research and legal information in the digital age;
• In-depth knowledge of a range of US and international legal and business research databases and resources, their functionality and content; and
• Expert search experience with the ability to advise and coach on research searching strategies.
Competencies
• Strong communication and people management skills with an ability to influence and lead with high energy;
• A true team player. Collaborative, accountable;
• Ability to influence and persuade team members, lawyers, and other key stakeholders to drive innovation and change;
• A strong customer service focus and high client care standards with the ability to lead a high-performing team in a pressured environment;
• Resilient, adaptable, innovative and forward thinking; agile and able to move quickly with the changing needs of the firm;
• A lateral thinker who is resourceful and flexible with an inquiring mind;
• Strong intellectual capacity with the ability to apply new ideas.
• Organized with the ability to juggle and prioritize multiple competing demands.

COMPETENCIES
• Strong communication and people management skills with an ability to influence and lead with high energy;
• A true team player. Collaborative, accountable;
• Ability to influence and persuade team members, lawyers, and other key stakeholders to drive innovation and change;
• A strong customer service focus and high client care standards with the ability to lead a high-performing team in a pressured environment;
• Resilient, adaptable, innovative and forward thinking; agile and able to move quickly with the changing needs of the firm;
• A lateral thinker who is resourceful and flexible with an inquiring mind;
• Strong intellectual capacity with the ability to apply new ideas.
• Organized with the ability to juggle and prioritize multiple competing demands.

HOURS
Core Hours are Monday through Friday, 9:00am to 6:00pm. Must be flexible to work additional hours.
This job description sets forth the authorities and responsibilities of this position and may be changed from time to time as shall be determined.

Hogan Lovells is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information or protected Veteran status.

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Senior Research Services Manager

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