Overview
The Resource Sharing Technician, Day is responsible for resource sharing including borrowing, lending and document delivery by Interlibrary Loan (ILL) and Washington Research Library Consortium’s (WRLC) Consortium Loan Services (CLS). The technician also trains Resource Sharing part-time staff. The incumbent is also responsible for patron education and outreach pertaining to resource sharing and collection of statistical data on resource sharing activity. Supervises student workers in the absence of the day and evening circulation supervisors.
Responsibilities
Manages activities related to resource sharing: coordinates and processes lending, borrowing and document delivery using ILLiad and CLS; regularly reviews and implements policies and procedures for resource sharing; communicates with CLS coordinators in WRLC, interlibrary loan coordinators outside WRLC and members of the CUA community regarding resource sharing; serves on appropriate library, university and WRLC committees.
– Opens and closes the stacks and the library on a regular basis with other full-time Access Services staff. Able to work flexible schedule. Some weekend hours included.
– Trains and reviews the quality and quantity of work performed by part-time resource sharing staff.
– Assists with stacks management, circulation, reserves and other Access Services duties, as needed.
– Collects resource sharing statistical data and incorporates the data into monthly and annual reports.
– Supervises student workers when day + evening circulation supervisors are not present.
Qualifications
One (1) year library or customer service experience with a Bachelor’s Degree OR One (1) to (2) years related library experience with an Associate’s degree.
General knowledge of resource sharing systems. Knowledge of library functions and organization. Knowledge of library of Congress classification system. Knowledge of Ex LIbris/ Alma, ILLiad, and Odyssey. Excellent online searching skills.
- Skill in using common computer applications (work process software, spreadsheets, etc.)
- Skill in supervision.
- Skill in communicating effectively with faculty, staff, students, and the public.
- Skill in the use of ILLiad and other library management systems highly desirable.
- Demonstrated customer service skills.
- Ability to pay attention to detail.
- Ability to work quickly and accurately under pressure.
- Ability to collaborate with and motivate staff.
- Ability to plan, organize, and manage.
- Ability to search OCLC for bibliographic information.
- Ability to accommodate evening and flexible scheduling seven days a week.
