Reference Coordinator – American University – Washington DC

Position Title: Reference Coordinator (1796)
Position Number: 1796 Open Date: 11/8/2016
Department: University Library Close Date:  
Salary Range: $22.28 – $26.16/hr Band: Coordinator/Analyst B
Work Hours per Week: 35-Non-Exempt Position Type: Full-time Staff
The Reference Coordinator is a staff librarian, who provides high quality in-person and remote research assistance and instruction to all library users. S/he staffs the Research Assistance Desk three evenings during the business week and also on Sundays. This position provides reference and research assistance in the use of the online catalog, 500+ databases, and the print collections, in addition to training and supporting library users in the use of citation management software.
Educational Requirements:
A Bachelor’s degree in a related field is required. A Master of Library Science, Information Science, or similar degree from an ALA accredited institution is preferred.
Minimum Requirements:
  • 3 years of reference and instruction experience providing basic and in-depth research assistance in an academic or equivalent setting including experience using technology in the delivery of reference and instruction services
  • Extensive knowledge of the theories, concepts, principles and techniques of librarianship in order to provide effective reference support
  • Experience with electronic information resources, including Zotero, EndNote or other citation management tools
  • Demonstrated proficiency in basic principles of research combining electronic and print resources to provide both quick solutions and in-depth research
  • Demonstrated ability to assess student/library user needs, goals, interests and prior academic research experiences
  • Excellent interpersonal and communications skills to establish and maintain cooperative working relationships within the library and members of the library community
  • Excellent customer service skills, with a demonstrated ability to work closely with students, faculty and co-workers
  • Demonstrated analytical thinking and problem solving skills as well as excellent organizational skills
Preferred Requirements:
  • Advanced knowledge of Microsoft Office, especially Excel.
Additional Information:
This position is responsible for staffing the Research Assistance Desk for Tuesday, Wednesday, and Thursday evening shifts (5:00-9:00pm) and Sunday shifts (1:00-6:00pm). The incumbent’s full work schedule includes: Mondays (10:00am-6:00pm), Tuesdays (1:00-9:00pm), Wednesdays (1:00-9:00pm), Thursdays (1:00-9:00pm), and Sundays (10:00am-6:00pm. The position is within the Division of Research, Teaching & Learning, and reports to the Associate Director, Instruction & Research Services.

Questions about the position can be directed to Alex Hodges,
To apply, visit this page:

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively “Protected Bases”) in its programs and activities.

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