Head of Public Services/Research & Instruction Librarian- University of Washington Bothell and Cascadia College

TITLE:  Head of Public Services/Research & Instruction Librarian

LOCATION:  University of Washington Bothell and Cascadia College Campus Library


Serving three campuses, the University of Washington Libraries is one of the largest and most innovative libraries in North America with collections exceeding 9 million volumes, over 500,000 electronic books, more than 120,000 currently received journal titles, as well as millions of scholarly resources in other formats. Beyond the strength of local collections and digital resources, the UW Libraries is recognized for its excellent service, innovative learning and research spaces, faculty partnerships, global reach, extensive assessment efforts, and  diverse, award-winning staff. The Libraries plays a significant leadership role regionally as a member in the groundbreaking Orbis Cascade Alliance and throughout the profession as evidenced by the number of its staff selected for competitive leadership programs and honored by professional association lifetime achievement awards.




The University of Washington Libraries serves the students, faculty, and staff of Cascadia College and the University of Washington Bothell at their co-located campus in Bothell, located 18 miles north of downtown Seattle. UW Bothell currently offers programs in Business; Computing and Software Systems; Educational Studies; Interdisciplinary Arts and Sciences; Science, Technology, Engineering and Mathematics; and Nursing and Health Studies. More information on UW Bothell and its programs can be found at http://www.uwb.edu. Cascadia College offers a wide range of Associate degrees and certificates, and a Bachelor of Applied Science in Sustainable Practices. More about Cascadia College can be found here: http://www.cascadia.edu/.


Diversity is a core value of the UW Bothell and Cascadia College Library.  We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.  A majority of our students are first generation college attendees or are from underrepresented groups.  Library staff work collaboratively to provide culturally relevant services and resources that reflect the diversity of our campus community, and to foster an inclusive learning environment for our users. Information about the Library’s Equity, Diversity, and Social Justice program is available here: http://libguides.uwb.edu/libraryEDSJteam



Under the general direction of the Associate Dean and Director of the Bothell Campus Library, the Head of Public Services provides leadership and strategic visioning for Research Services (in-person and online reference)  and Access Services (Circulation, Stacks Maintenance and Interlibrary Loan) at the University of Washington Bothell and Cascadia College Library.   This position is responsible for developing Library-wide user-centered public services standards and best practices, in collaboration with other Library unit heads, supervisors and staff.  This position works with Library and the campus community to foster an inclusive environment that prioritizes diversity.

The Head of Public Services serves on the Bothell Library Leadership Team.  This group functions as a collaborative group that advances the mission, vision, and values of the Library.  Leadership Team members are the principal stewards for Library resources and are accountable for ensuring that resources are used wisely and effectively to meet the needs of our users. Leadership Team members serve as advocates for their areas of responsibility, representing Unit needs, priorities and perspectives in planning discussions.

The Head of Public Services also works collaboratively with colleagues across the UW Libraries in support of our tri-campus “One Library Three Campuses” system:  http://www.lib.washington.edu/dean/tri-campus

  • Responsible for policy development, operations, and personnel management for Access Services (Circulation, Stacks Maintenance and ILL).  Establishes priorities and coordinates work within the department and with other library units. The Head of Public Services directly supervises the Access Services Manager.
  • In collaboration with the Access Services Manager, supports ongoing training and development opportunities for library staff and student employees.
  • Leads the operations of in-person and online reference services, in consultation with the Library’s Head of Teaching and Learning.   Onboards new librarians and provides ongoing support to all librarians in the provision of reference services.
  • Facilitates collaboration and communication among Research Services, Access Services and Technology Services units to ensure high quality user services in-person and online.
  • Monitors emerging trends in reference and access services and suggests courses of action; plans for future needs in the areas of staffing, funding and additional service requirements; provides leadership in the assessment of reference and access services.
  • Participates in work related to the UW Libraries’ shared Integrated Library System as appropriate.
  • Contributes to the Library’s ongoing work related to Open Educational Resources.
  • In collaboration with the Library Administrator and Head of Collections, takes the lead in managing utilization data for internal and external reporting and strategic planning.  Liaises with institutional research staff at the UW Libraries, UW Bothell and Cascadia College as needed.
  • Provides circulation and reference services at the Library’s Information Commons Desk and online through the UW Libraries Q & A Live digital reference service.  Schedule may include occasional evenings and weekends.
  • Under the general direction of the Head of Teaching and Learning, may provide some classroom and online instruction for targeted courses within the Library’s integrated information literacy curriculum at the lower division.
  • In partnership with the Head of Collections and the Manager of Access Services, coordinates the activities of Access Services to maximize the accessibility of the collections for use by the Libraries’ clientele, while maintaining concern for proper care and preservation of library material.
  • Leads the development of safety trainings for library staff.  Acts as primary liaison with Campus Safety Office and Emergency Preparedness Manager for security and evacuation/emergency related issues.
  • Oversees, monitors, and responds to violations of the Libraries Code of Conduct, in consultation with the Library Administrator.  Advises the Director on security and disruptions procedures.




  • Graduate degree from a program accredited by the American Library Association or an equivalent graduate library science/information studies degree.
  • Demonstrated commitment to diversity and understanding of the contributions a diverse workforce brings to the workplace.
  • Three or more years of experience in a supervisory, management or leadership role.
  • Experience or demonstrated knowledge of reference services and/or access services functions.
  • Supervisory experience that demonstrates strategic thinking, managing, motivating, and leading teams of library staff.
  • Experience working in a college or university library.
  • Strong user centered public service philosophy.
  • Excellent interpersonal and communication skills.



  • Demonstrated ability to work successfully in a collaborative, team-oriented environment.
  • Demonstrated knowledge of current issues and opportunities in enhancing access to library collections and services.
  • Familiarity with assessment and evaluation methods; creative, innovative and motivated to engage in ongoing assessment of services.
  • Experience or demonstrated knowledge in working with students from diverse backgrounds, interests, and abilities who possess a wide range of educational goals.
  • Familiarity with information literacy concepts, trends, pedagogies and assessment.




$55,000 minimum. Starting salary commensurate with qualifications and background.  An Administrative Supplement will be established at the time of appointment.



Position will be at rank of Sr. Assistant or Associate Librarian, depending on qualifications and background.



Librarians are academic personnel and participate in the University of Washington Retirement Plan on a matching basis. Vacation is accrued at the rate of 26 working days per year; sick leave at the rate of 12 working days per year. No state or local income tax.



To apply for this position, please submit the following information to libhr@uw.edu:

  • Cover letter (addressed to Laura Lillard, Assistant Director, Libraries Academic Human Resources).  Please also address in your cover letter how your qualifications and experience inform your ability to work with diverse students, faculty, and staff.
  • Curriculum vitae or resume (include a telephone number, mailing address, email address and salary requirements)
  • List of three references who are knowledgeable of your qualifications for this position, one of which must be your current supervisor (include telephone numbers, mailing addresses, and email addresses)
  • Public Services Philosophy:  Applicants are also to provide a separate statement of no more than one page addressing their experience and philosophy in the provision of public services.
  • Please use “Librarian Application: Bothell Head of Public Services” in the subject heading.
  • Please submit all components in a single-sided, multi-page PDF document. All submissions will be maintained in a secure, password protected online file space during the course of the search. Campus constituents may have access to some material, including CVs.



To ensure consideration, applications should be received no later than 5:00 pm, Friday, May 19, 2017.

This entry was posted in Jobs, MLIS Not Required, MLIS Required. Bookmark the permalink.

Comments are closed.