The Head of Access Services oversees all operations of the Access Services department including circulation, reserve, interlibrary loan, the public patron program, media services, as well as planning and overseeing projects involving the physical collections of the law library, including shelving material, shifting the collection, planning the layout of the collection, and monitoring the collection’s use and growth. The Head of Access Services is directly responsible for establishing, implementing, and evaluating policies and procedures in the Access Services department.
Reporting to the Deputy Director, the Head of Access Services directly supervises 5 FTE staff members (4 full-time, 2 part-time) and indirectly as many as 15 student assistants; works closely with members of the Cataloging, Acquisitions, and Reference departments; and interacts with diverse groups and individuals outside of the library. Duties include but are not limited to
ADMINISTRATION OF ACCESS SERVICES DEPARTMENT
Supervision and Staff Development
- Supervises, mentors, and develops Access Services staff by providing assistance and setting an atmosphere that promotes effective work performance.
- Develops short- and long-term strategies for staff development and training.
- Makes final personnel decisions for the entire range of employment actions.
- Oversees library circulation and reserve system, performs all circulation functions, processes notices and reports, resolves complex circulation problems, and assures documentation of policies and procedures and training staff.
- Establishes, evaluates, documents, and implements circulation policies in order to deliver needed research materials and to promote equitable access to library resources.
- Establishes, evaluates, documents, and implements interlibrary loan (ILL) policies in order to provide materials to other libraries through the ILL program; and coordinates with other departments as needed.
- Manages the library’s circulation (fulfillment) module in ALMA, which includes collaborating with the Systems Librarian to make necessary adjustments and improvements to local settings, as well as providing feedback on consortium level settings.
- Works with library administration to establish hours of operations and access policies.
- Ensures that policies, hours, and other access information are correct on the library’s website.
- Serves as a contact point for people requesting access to the library and its services, and provides oversight of the library’s public patron program.
Physical Collection & Spaces
- Oversees the print collection, including reshelving, incorporating new materials, inventories, and collaborating to resolve collection issues or problems with other departments.
- Manages the planning of projects involving the physical aspects of law library’s print collection, including shelving, shifting, layout, and monitoring of collection use and growth.
- Manages the overall operation and functioning related to media services, including supervising the media and photocopy assistants, and training personnel for this area.
Planning & Statistics
- Develops and implements comprehensive plans, policies, and procedures for staff.
- Meets and collaborates with other library units and departments in order to solve complex problems and review procedures.
- Compiles and maintains statistics related to circulation, library use, and space as required by the ABA, ARL, US News, and other organizations or as needed for internal evaluation.
- Analyzes and interprets these statistics and other information to forecast trends and plan for events.
COLLABORATION WITH OUTSIDE DEPARTMENTS
Georgetown and Washington Research Library Consortium (WRLC)
- Maintains a strong working relationship with the access services departments of other Georgetown libraries, especially to facilitate joint projects or services related to the library’s participation in the WRLC Consortium.
- Serves on WRLC Consortium committees or groups and maintains relationships with WRLC access librarians.
Law Center Departments
Meets and collaborates with other units and departments in order to solve complex problems and review procedures. Examples include: Public Safety to ensure access for visitors, alumni, visitors, and researchers seeking to access the library and its collection; and the Registrar’s office.
SERVICE AND CURRENT AWARENESS
- Participates in library committees and forums, search committees, and task forces to contribute to the over-all welfare of the library operations or to represent the unit.
- As needed, performs for other departments or sections as part of library-wide efforts in cross-training and personal development.
- Participates in professional organizations such as the American Association of Law Libraries, American Library Association, and the Law Librarians Society of the District of Columbia (LLSDC) as a representative of the library and to actively participate in the advancement and promotion of the librarian profession; and serves in various leadership capacities within these groups.
- Maintains current awareness of new technologies and library trends by following news sources and participating in workshops and classes.
- Master’s degree in Library or Information Science from an ALA-accredited institution or equivalent
- At least three years of library experience
- Supervisory experience
- Strong service orientation
- Ability to work under pressure and to set priorities
- Integrated library systems experience (Alma preferred).
- Interlibrary loan systems experience
- Juris Doctor from ABA-accredited institution or equivalent
- Law library experience
- Knowledge of legal materials
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