Head, Content, and Information Delivery Library Supervisor (repost) – NC Government & Heritage State Library – Raleigh, NC

Are you passionate about digital libraries (digitization and digital information management/preservation), reference services, and outreach/instruction? Are you a collaborative, responsive, big picture thinker who is committed to identifying and meeting evolving customer needs? If so, and if you have the knowledge, skills, and experience required, please consider joining our team at the State Library of North Carolina!


JOB CLASS TITLE: Library Supervisor

WORKING TITLE: Head, Content and Information Delivery


DEPARTMENT: N.C. Dept of Natural and Cultural Resources

DIVISION/SECTION: State Library, N.C. Government & Heritage Library

RECRUITMENT RANGE: $41,149 – $69,300


APPOINTMENT TYPE: Permanent Full-Time

WORK LOCATION: Raleigh, Wake County, North Carolina

OPENING DATE: 09/27/16

CLOSING DATE: 10/18/16 5:00 PM Eastern Time


To apply: https://www.governmentjobs.com/careers/northcarolina/jobs/1450427/head-content-information-delivery

Please be sure to complete the online application in full. Resumes are appreciated, and may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  “See Resume” or “See Attachment” will NOT be accepted. Cover letters are also appreciated.

*This is a repost.** Previous applicants are still being considered and need not to reapply.

The Department of Natural and Cultural Resources (DNCR) vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational and economic future of North Carolina. Our mission is to improve the quality of life in our state by creating opportunities to experience excellence in the arts, history, libraries and nature in North Carolina by stimulating learning, inspiring creativity, preserving the state’s history, conserving the state’s natural heritage, encouraging recreation and cultural tourism, and promoting economic development.

The State Library of North Carolina is the principal library of state government, with a mission to build the capacity of all libraries in North Carolina and to provide access to specialized collections for its residents. The State Library is comprised of three major programs:  the Government and Heritage Library (GHL), the Library for the Blind and Physically Handicapped, and Library Development. The GHL provides services and information related to North Carolina government, history, demographics, statistics, and cultural heritage, including genealogy. It is the permanent repository for state agency publications and collects, preserves, and provides public access to current and historical state publications in print and digital formats. The GHL consists of two units, Content and Information Delivery (reference, access, education and outreach, and digital information management services), and Content Management and Access (cataloging, collection development, State Publications Clearinghouse, and acquisitions).

The State Library seeks an innovative, energetic leader to serve as the Head of Content and Information Delivery for the Government & Heritage Library. This position is an integral member of the GHL Management Team, providing leadership for the library’s digital information management and preservation program; reference and research services; circulation and interlibrary loan services; and outreach and educational programs.

Responsibilities of the position include:

  • Manages a staff of twelve and directly supervises the Reference Services Supervisor, six librarians, and a graphic designer.
  • Oversees the library’s public services and leads evaluation and revision of programs, practices, policies and procedures as needed to address changes in user needs and service delivery.
  • Directs staff in digitization activities; building and managing digital library collections; developing content and managing access to NCpedia and other digital resources (e.g. NC Digital Collections, NC State Government Website Archives); researching, testing, and implementing systems and technologies for harvesting and archiving websites/social media and preserving digital assets; and planning and implementing digital preservation policies for state government.
  • Works closely with staff throughout the State Library and the State Archives on collaborative projects and forms new collaborations with other institutions that share common goals.
  • Evaluates library resources, tools, and systems; negotiates with vendors for services; and ensures compliance with contract requirements.
  • Manages grant projects and leads cross-functional work teams.
  • Assesses the impact of services on user communities and communicates the value of services via reports and presentations.
  • Participates in packing, unpacking, moving, shifting, and shelving library materials or boxes of library materials, so this position requires the ability to pick up a 40 lb box of materials to place it on a cart or hand truck to be moved.
  • Works with special collection materials (e.g. 19th century books), so exposure to library collection materials containing dust or mold is likely.

Management prefers: Experience as a digital, web, instruction, outreach, or reference librarian in a special, public or academic library.  Supervisory experience preferred, including recruiting, training, supervising, mentoring, coaching, and evaluating staff performance.


Knowledge, Skills and Abilities / Competencies

**To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.**

Qualified candidates must possess:

  1. Thorough knowledge and understanding of current practices, policies, and trends in library science and information services, including special libraries, public services, web services, library outreach and programming, or digital libraries.
  2. Thorough knowledge and understanding of digitization and digital preservation standards and practices including the OAIS model.
  3. Thorough knowledge and understanding of current trends in online and in-person reference services, library instruction (e.g. programs, webinars, tutorials), and outreach.
  4. Digital technology skills, including working knowledge of digital asset management systems (CONTENTdm), content management systems (Drupal, WordPress), HTML, CSS, Javascript or other scripting languages.
  5. Skills in program, project, and budget planning, management, and evaluation. Skills in grant writing and grant management. Ability to manage multiple budgets.
  6. Ability to evaluate library resources, tools and systems, and negotiate with vendors for services.
  7. Ability to train and mentor staff in delivering reference services; conducting outreach and educational programming; performing digital library functions; leading work teams; and planning and managing projects.
  8. Ability to assess user needs, and plan and implement innovative projects to meet user needs.
  9. Ability to prepare and deliver reports and presentations illustrating the impact of library services and projects.
  10. Ability to communicate and collaborate effectively with staff throughout the State Library, state government, and external project partners.
  11. Strong customer service, collaboration, and diplomacy skills.


Minimum Education and Experience Requirements

Master’s degree in library and information science or a related discipline and three years of professional librarian experience related to the area of assignment. Degree must be received from appropriately accredited (ALA) institutions or regionally accredited programs in North Carolina.


Supplemental and Contact Information

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, age, disability, genetic information, political affiliation or political influence.

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  “See Resume” or “See Attachment” will NOT be accepted.

Degrees must be received from appropriately accredited institutions.  Transcripts, and degree evaluations may be uploaded with your application.

To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.

Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.  Please call the human resources office for assistance.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are “Under Review” and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 – 8 weeks.

It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment.   We participate in E-Verify (Employment Eligibility Verification System).



N.C. Department of Natural and Cultural Resources

Division of Human Resources

4603 Mail Service Center

Raleigh, NC 27699-4603

Phone:  919-807-7373

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