Client Engagement Manager – Washington, DC

LAC Group is seeking a Client Engagement Manager to work in our office located at the Metro Center in Washington DC. While this position is corporate based, it’s anticipated that travel will be up to 50-75%. Travel will be through the Washington DC Metro Area. This is a full-time, permanent position with benefits.

Responsibilities of this position include owning and cultivating client relationships for assigned clients during the implementation phase and throughout the ongoing relationship. Candidates must have excellent communication and relationship-building skills in order to maintain positive client relations. The selected candidate is a self-starter, who is able to work in a fast paced environment. They must be adaptable, and possess initiative to produce improvements both internally and on-site.

The Client Engagement Manager will oversee multiple client projects at one time, proactively monitor staff performance, manage costs, and develop program improvement strategies. Frequent communication to both internal and external stakeholders is critical. This is an excellent opportunity to join a growing company and gain versatile management experience.

CLIENT SKILLS REQUIRED

  • Superior work ethic and commitment to customer satisfaction
  • Results-oriented approach with a “can do” attitude and a passion for the details
  • Assess/evaluate client requirements against existing programs, the scope of the project, manage project plan and schedule
  • Ensure customer satisfaction through follow-up, engagement, and effective communication
  • Ability to multitask, prioritize and meet quick deadlines
  • Responsible for managing client expectations
  • Ability to manage multiple clients and projects/tasks simultaneously
  • Ability to manage and mentor staff; ability to address and resolve performance issues
  • Strong internal communication skills including the ability to work with all levels of the organization (sales, marketing, operations)
  • Excellent writing and verbal skills

POSITION SPECIFIC RESPONSIBILITIES

  • Subject matter knowledge of libraries, archives, museums, or other data/information services preferred
  • Maintain and improve client satisfaction through responsiveness, strong working relationships, successful projects and delivering value at all times
  • Federal proposal writing and editing support
  • Presentation and communication skills
  • Must be able to evaluate impacts to the bigger picture and develop solutions to issues as they arise
  • Travel: Local travel (within the DC metro area) is required (50-75%)
  • Documentation: Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional service; create SOPs/best practices as needed

QUALIFICATIONS

  • Related experience and/or training preferred
  • Master’s degree in library, archives, data/information services preferred but not required

To apply, please visit: https://lac.gp/2OvVt9k

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