Technical Information Specialist – The United States Holocaust Memorial Museum, Washington, DC


Information about the organization

The United States Holocaust Memorial Museum is looking for an innovative and passionate individual to join our team and inspire citizens and leaders worldwide to confront hatred, prevent genocide, and promote human dignity.

Information about the role

The position is located in the Division of the Holocaust Survivors and Victims Resource Center (HSVRC), National Institute of Holocaust Documentation at the United States Holocaust Memorial Museum. The mission of the HSVRC is to ensure that the individual experiences of survivors and victims of the Holocaust and Nazi-era persecution are recorded, preserved, and disseminated for future generations. The Resource Center aims to accomplish this mission by collecting information about Jewish and non-Jewish survivors and victims of the Holocaust and creating research tools and resources that provide access to this information.

The HSVRC serves and the main access point to the Museum’s extensive holdings of name-related data and databases that can help trace the fates of millions of people persecuted by Nazi Germany and its collaborators. The work of the HSVRC allows the Museum to keep its pledge to make this information available to Holocaust survivors and others in a timely fashion. Staff works directly with the public in the Resource Center’s space on the second floor of the Museum and also responds to requests submitted by phone, fax, email, and online. Detailed reference services and basic research are provided to scholars and the general public. Extensive research is provided free of charge to survivors, their families, and the families of victims. In addition, staff conducts research to support a broad range of Museum programming and to assist Development with engaging and re-engaging potential and past donors.

This is a one-year term, full-time donated position (non-Federal), paid with the Museum’s donated funds. Salary is commensurate with experience.

Duties, and Responsibilities for the role

  • Conducts advanced research, including extensive research requests, in the Museum’s archival holdings and library holdings for survivors, their families, and the families of victims.
  • Provides reference and research services to Museum patrons and staff who contact the HSVRC by email, telephone, mail, online form, or in person in the HSVRC public space.
  • Analyzes documentation found and presents findings in oral or written form; includes copies and explanations of relevant documentation as well as necessary secondary source materials that pertain to the request.
  • Ensures findings, supporting documentation, explanations, and all correspondence for extensive research cases are included and updated in the reference and request informational system or other reference tracking systems so that findings can be easily searched and referenced.
  • Demonstrates how to search the Holocaust Survivors and Victims (HSV) Database, OuSArchiv database, Collections Search, and other online databases as well as reference materials located in the public reference space and answers operational and functionality questions concerning aspects of HSV Database and other electronic or online resources.
  • Makes recommendations to improve functionality of the HSV Database and other electronic resources based on end-user experience.
  • Reports technical problems and functionality issues with the HSV Database and other electronic resources to the Chief, Data Management Branch, Division of Digital Assets Management and Preservation so that they can be resolved in a timely manner.
  • Creates descriptive information about the contents of the Arolsen Archives Collection and other archival sources that include finding aids, catalog entries, thesauri, and other materials.
  • Distributes Meed Registry forms to survivors or family members or friends on behalf of survivors who are not registered and provides information about the registration process. Works with Museum volunteers and interns to support the work of the HSVRC.
  • Performs other related duties as assigned.

 Minimum Qualifications for the role

  • Knowledge of established methods and techniques in the retrieval, analysis, interpretation, evaluation, and presentation of a broad range of name-related documentation from the Museum’s archival and other holdings.
  • Knowledge of personal computers, databases, and software sufficient to establish and access files, maintain project schedules, prepare reports and texts, and work with the various technical systems of the National Institute of Holocaust Documentation, e.g. HSV Database, OuSArchiv, Illumin reference and research request management system, and Collections Search.
  • Knowledge of the Museum’s archival collections, their content, and organization as well as related source materials in the holdings of other organizations.
  • Knowledge of archival, published, and electronic resources in historical name-related research
  • Knowledge of standard practices in citing sources used in research.
  • Strong communication skills – both oral and written – to prepare answers understandable to a layperson in response to complex research requests.
  • Historical knowledge of the Holocaust, World War II, and the 1933-45 period of Nazi domination, in particular knowledge of the camp system and of Holocaust-related documents and records.
  • Basic knowledge of German in order to understand and interpret documents.


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