Technical Information Specialist – DEPARTMENT OF DEFENSE, Bethesda, MD


About the Position: The Darnall Medical Library is located on the 3rd floor of Building 1 (National Historic Landmark) at WRNMMC. We ensure quality patient care by providing healthcare providers with accurate information in a timely manner, and ensuring that online resources are accessible to them from their desktops and mobile devices. The applicant can expect to make a difference in the care of our wounded warriors, service personnel, and their families.


  • Acquires monographs, government documents, and other information media through online vendor databases and other means to meet the information needs of physicians, nurses and allied health professionals involved in patient care and medical research.
  • Identifies, verifies and obtains information for new purchases using the Online Computer Library Center (OCLC), online resources, and book vendor databases.
  • Serves as an expert online bibliographic searcher. Researches specific patron inquiries using information service resources such as PubMed, Cumulative Index to Nursing and Allied Health Literature (CINAHL), and Embase.
  • Serves as the Point of Contact (POC) for processing of orders, invoices, and other acquisition or procurement functions. Advises the Librarian in annual budget preparation. Responsible for automating budgetary and expenditure records.
  • Instructs patrons in the use of the library and computerized resources available for public use. Answers technical questions pertaining to library policies and procedures.
  • Responsible for maintaining access to electronic resources. Registers and activates new e-resources titles. Educates library staff and library users on issues associated with electronic resources. Monitors usage of e-resources.

Requirements/Conditions of Employment

  • This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment. A background investigation and credit check are required.
  • This position requires the incumbent to have tuberculosis testing.
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.


  • 30 Percent or More Disabled Veterans
  • Current Civilian Employees of the Defense Health Agency (DHA)
  • Current Permanent Department of Defense (DoD) Civilian Employee
  • Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
  • Executive Order (E.O.) 12721
  • Interagency Career Transition Assistance Plan
  • Land Management Workforce Flexibility Act
  • Military Spouses, under Executive Order (E.O.) 13473
  • Non-Department of Defense (DoD) Transfer
  • Office of Personnel Management (OPM) Interchange Agreement Eligible
  • People with Disabilities, Schedule A
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Reinstatement
  • Veterans Employment Opportunity Act (VEOA) of 1998
  • Veterans Recruitment Appointment (VRA)

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Basic Requirements:

Education: A full 4-year course of study that meets all the requirements for a bachelor’s degree with major study in the subject-matter field of the position to be filled.
Experience: Four years of experience that provided a knowledge of the basic principles, theories, practices, techniques, and terminology of a discipline or subject-matter field; an understanding of the standard methods, procedures, and techniques of research and analysis in the subject-matter field; and where appropriate, ability to read and comprehend nontechnical material in one or more foreign languages. Such experience must have been equivalent to that which would have been gained through a 4-year college curriculum. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).
A combination of education and experience as described above.

Additional Requirements:

Specialized Experience: At least one year of experience which included working with an integrated library systems; searching and editing records, creating patron accounts, checking items in and out; providing interlibrary loans services for a full-service medical library using automated systems such as DocLine or Online Computer Library Center (OCLC); providing serials management, notifying vendor of missing issues of serial publications; responding to customer queries; and, assisting customers with use of automated equipment.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).
2 full years of progressively higher level graduate education or master’s or equivalent graduate degree, e.g., LL.B. or J.D., related to the position
A combination of education and experience as described above.

You will be evaluated on the basis of your level of competency in the following areas:

  • Customer Service
  • Information Management
  • Technology Application

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).


FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

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