Position Summary/Purpose of Position:
Oversees provision of Interlibrary Loan (ILL) Services to UMD users and manages daily operations related to borrowing, lending, and document delivery. Provides leadership, coordination, resource management, and supervision of staff and/or student employees. Manages and customizes the ILL management system. Collects and analyzes data to evaluate services, monitor expenditures, and inform decisions. Collaborates with others across the User Services & Resource Sharing department and the University Libraries to continuously improve service to library users and resource sharing partners.
Volume for these services is closely tied to the academic calendar. Accordingly, annual leave cannot be used during the month of January and the two weeks before and after the start of the Fall and Spring semesters, except in emergencies or other exceptional circumstances. These are peak periods with increased workloads for the Resource Sharing & Reserves unit.
EDUCATION: Bachelor’s Degree
Five years of progressively responsible library experience, of which at least three years must be directly related to the primary duties of the position and at least one year must be in a supervisory capacity.
Thorough knowledge and understanding of resource sharing and related library systems. Ability to communicate effectively; to establish and maintain good working relationships with library users and staff; and to provide guidance and instruction to subordinate personnel. Ability to work independently and to exercise initiative in interpreting and applying rules, procedures, and instructions. Ability to set and adjust priorities, to be creative in analyzing workflow, to respond to constantly shifting work demands, and to exercise sound judgment.
EXPERIENCE: Experience working in an academic library.
Experience customizing ILLiad for improved efficiency or user experience. Experience using Microsoft Excel, Access, or Power BI for reporting.