Research & Writing Mentor (PT, remote) – Strayer University, Baltimore, MD

The Research & Writing Mentor provides research and writing services directly to stakeholders with exceptional customer service. He/she strives to make every stakeholder interaction positive and relevant to academic, professional, or personal goals. He/she participates in University Library team projects and initiatives.


Essential Duties & Responsibilities:

  • Works with students one-on-one and in groups to answer their writing, research, and information literacy questions.
  • Works with faculty and staff on how to support their students’ writing, research, and information literacy needs.
  • Collaborates with library team members on the best ways to identify and address patron needs.
  • Provides tier I, II, and/or III level support to patrons, as assigned, while exhibiting world class customer service.
  • Recognize opportunities to incorporate career-relevancy into patron interactions.
  • Communicate with patrons in person and virtually, including via phone, email, chat, or virtual meeting software.
  • Stays engaged with industry trends.
  • Other initiatives as assigned.

Job Skills:

  • Exhibit sound judgment and accountability in making decisions
  • Strong problem-solving skills
  • Excellent communication and active listening skills
  • Excellent computer skills (Outlook, Word, Excel, PowerPoint, Smartsheet, Slack, Windows and VDI environments etc.)
  • Ability to be proactive and find efficiencies
  • Ability to read, understand, and communicate ACRL Framework for Information Literacy
  • Ability to work under minimal supervision to meet deadlines, manage multiple tasks, and prioritize duties
  • Ability to learn and teach citation styles and bibliographic management tools
  • Prior experience with Springshare products at editor level
  • Ability to record data accurately using technology, such as, Qualtrics, SurveyMonkey, or Excel

Work Experience:

  • 1+ years’ experience in libraries preferred
  • 1+ years’ experience in teaching writing instruction or teaching adult online learners preferred


  • Master’s degree from a program accredited by the American Library Association required, candidates currently enrolled will be considered
  • Bachelor’s or Master’s degree in English, Communications or a related field required

Certificates, licenses and registrations:

  • N/A


  • Typical office setting
  • Must be able to travel 10%
  • Must have flexibility to include schedule adjustments, evening and weekend hours, and/or travel to different locations, as required to provide library services.
  • Must have the flexibility to work 28 hours per week.
  • Must be able to lift 50 lbs.
  • Mobility within the office including movement from floor to floor
  • Travel via plane, car, and train is required to perform this job
  • Access information using a computer and strong computer skills
  • Effectively communicate, both up and down the management chain
  • Manage stressful situations in a professional and ethical manner
  • Ability to keep accurate records
  • Strong mental acuity
  • Regular, dependable attendance and punctuality are essential functions of this job.

Apply here

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