The Research & Writing Mentor provides research and writing services directly to stakeholders with exceptional customer service. He/she strives to make every stakeholder interaction positive and relevant to academic, professional, or personal goals. He/she participates in University Library team projects and initiatives.
**THIS IS A REMOTE POSITION**
Essential Duties & Responsibilities:
- Works with students one-on-one and in groups to answer their writing, research, and information literacy questions.
- Works with faculty and staff on how to support their students’ writing, research, and information literacy needs.
- Collaborates with library team members on the best ways to identify and address patron needs.
- Provides tier I, II, and/or III level support to patrons, as assigned, while exhibiting world class customer service.
- Recognize opportunities to incorporate career-relevancy into patron interactions.
- Communicate with patrons in person and virtually, including via phone, email, chat, or virtual meeting software.
- Stays engaged with industry trends.
- Other initiatives as assigned.
- Exhibit sound judgment and accountability in making decisions
- Strong problem-solving skills
- Excellent communication and active listening skills
- Excellent computer skills (Outlook, Word, Excel, PowerPoint, Smartsheet, Slack, Windows and VDI environments etc.)
- Ability to be proactive and find efficiencies
- Ability to read, understand, and communicate ACRL Framework for Information Literacy
- Ability to work under minimal supervision to meet deadlines, manage multiple tasks, and prioritize duties
- Ability to learn and teach citation styles and bibliographic management tools
- Prior experience with Springshare products at editor level
- Ability to record data accurately using technology, such as, Qualtrics, SurveyMonkey, or Excel
- 1+ years’ experience in libraries preferred
- 1+ years’ experience in teaching writing instruction or teaching adult online learners preferred
- Master’s degree from a program accredited by the American Library Association required, candidates currently enrolled will be considered
- Bachelor’s or Master’s degree in English, Communications or a related field required
Certificates, licenses and registrations:
- Typical office setting
- Must be able to travel 10%
- Must have flexibility to include schedule adjustments, evening and weekend hours, and/or travel to different locations, as required to provide library services.
- Must have the flexibility to work 28 hours per week.
- Must be able to lift 50 lbs.
- Mobility within the office including movement from floor to floor
- Travel via plane, car, and train is required to perform this job
- Access information using a computer and strong computer skills
- Effectively communicate, both up and down the management chain
- Manage stressful situations in a professional and ethical manner
- Ability to keep accurate records
- Strong mental acuity
- Regular, dependable attendance and punctuality are essential functions of this job.