The position serves as a Reference Librarian at the National Library Service (NLS) division within the Library Collections and Services Group (LCSG) at the Library of Congress (LC). The position reports directly to the Head, Reference Section.
The Reference Librarian provides customer service directly to NLS constituents and serves in the specialized areas of blindness, physical disabilities, and library services to and for individuals who are blind or print disabled.
The Reference Librarian responds to English- and Spanish-speaking callers and email inquiries. Services are primarily rendered by electronic correspondence and via telephone.
Performs customer service functions in the Braille Reading Download (BARD) service for Spanish-speaking patrons and WebREADS systems. Requests originate from the blind and print disabled patrons and NLS network libraries serving them; national and international academic, research, and scientific institutions; the professional and business communities; veterans; and from the general public.
Effectiveness in personal contacts and clarity and conciseness in oral and written communication are requirements for this position.
Serving as a reference librarian, responds to English- and Spanish-speaking callers and email inquiries. Performs customer service functions in the Braille Reading Download (BARD) service for Spanish-speaking patrons and WebREADS systems for these patrons. Shares a phone schedule with other reference librarians within the Section.
Responds to reference inquiries assigned by the head of the section. Applies knowledge of standard methods and techniques, concepts and principles of bibliographic resources, including automated databases and other digital resources, and principles of librarianship in rendering reference, referral and literature searching service to NLS consumers, NLS staff, Members of Congress, government agencies, regional and sub-regional libraries, researchers, veterans, and the public. Prepares correspondence in reply to reference inquires, conducts reference interviews, and communicates with patrons via email and telephone.
Provides current awareness to designated NLS staff to keep them informed of new publications and developments in their specific areas of interest. Provides a similar service, on a wide range of subjects of concern to blind and print disabled individuals, for libraries that serve them and interested professionals.
May be asked to participate in workshops, conferences, and in the NLS exhibit program to explain NLS services to professional organizations serving, and consumer groups of, blind and print disabled persons. Conduct tours of the NLS headquarters and to provide other oral presentations to staff and visitors about current program activities. Participates in assignments to support internal Library or NLS activities.
Exercises initiative, tact, and flexibility in meeting the reference requirements of constituents ranging from students to experts in their fields. The incumbent’s in-depth knowledge of the NLS program and its automated systems and services will be used to assist English- and Spanish-speaking inquiries. The Reference Librarian plans and carries out successive steps, and resolves problems that arise in accordance with instructions, policies previous training and accepted library practices. Completed work is usually reviewed by the section head for technical soundness, appropriateness to the needs of the library and its clientele and conformity to policy and requirements.
Compiles current information on services, legislation, resources, etc. pertaining to blind and print disabled individuals. Prepares (English) compilations of materials in established and digital formats for reference guides for individuals, libraries and organizations. Prepares indexes and similar tools to aid in the use of the reference collection. Participates in the production of informational materials such as brochures, flyers, fact sheets and directories. Translates select English NLS reference guides into “Universal Spanish”.
Spanish scripts for two NLS voicemail and phone services. Retrieves Spanish voicemail messages from callers and replies to those calls.
The position description number for this position is 390284.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
The incumbent of this position will work a flextime work schedule.
This is a non-supervisory, bargaining unit position.
Relocation expenses will not be authorized for the person(s) selected under this vacancy
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
- Ability to provide reference and research services.**
- Knowledge of library resources for the blind, visually impaired, and disabled community.
- Knowledge of the principles, concepts, and techniques of library science.
- Ability to plan and carry out reference service.**
- Ability to communicate in English and Spanish to perform customer service.**
- Ability to communicate in writing.
- Ability to communicate effectively other than in writing.