Media Services Specialist- American University- Washington, DC


The Media Services Specialist manages the day-to-day operations of the Media Services unit within the Library’s Access Services division, including during evening and weekend hours. The incumbent assists AU faculty with identifying and scheduling visual material, and manages scheduling systems for materials and viewing spaces. This position also assists faculty with instructional technologies. The incumbent ensures the accurate cataloging of items in the Media Services collection and contributes to the library’s social media activities to promote media content to the AU community. The incumbent maintains a high level of engagement with library systems and technology used by Access Services and is a resource in the development of technical expertise throughout the Division. Other duties include assisting the Access Services Program Analyst in ensuring the continuity and categorization of data between systems and ensuring the quality and effectiveness of library software, applications, reporting scripts, and queries. The incumbent also has primary responsibility for hiring, supervising, scheduling, and training the part-time front line staff.

Required Education and Experience

  • A Bachelor’s degree or an equivalent combination of education, training and experience
  • Three years supervisory experience, with the attendant skills of motivating, training, and allocating work
  • Strong knowledge of a variety of business, educational, and library computer systems such as OCLC products, Alma, Blackboard, Microsoft Office (including significant experience with Excel or Access), Adobe Suite
  • Strong written and verbal communication skills and problem solving abilities
  • Experience dealing with confidential information
  • Ability to resolve conflicts and handle stressful and/or emergency situations
  • Sound judgment with the ability to use discretion, work independently, and complete projects by deadlines
  • Ability to collaborate on many different levels and resolve problems
  • Attention to detail and a strong ability to prioritize and multi-task, including the ability to reprioritize tasks to resolve urgent issues that arise
  • Advanced computer skills and the ability to adapt to constantly changing procedures and computer systems

Preferred Education and Experience

  • Demonstrated understanding of the mission and functions of a research library and information needs of academic users
  • Experience modifying, developing, or programming simple online applications
  • Familiarity with Office 365, Excel Macros, Visual Basic for Applications (in any Office Application), and/or Javascript, Python, or PHP (or any higher level language) highly desirable

Additional Eligibility Qualifications

  • The position is classified as essential personnel, and the incumbent is required to work in the event of the University operating with limited staffing
  • Hiring offers for this position are contingent on the successful completion of a background check

Contact Us:
For more information or assistance with the American University careers site, email

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