Library Services Supervisor – University of Maryland

Position Summary

Reporting to the Performing Arts Librarian, this position oversees daytime operations of the Library Services Desk in the Michelle Smith Performing Arts Library (MSPAL), which includes supervising hourly desk students, billing, reserves, circulation, reference, scan and deliver and ILL services, library opening procedures, maintenance and troubleshooting of public computers and equipment (e.g., scanners, copiers, and printers), and related functions.

The incumbent will work in a dynamic ever-changing work environment as the UMD Libraries roll out new services to meet changing needs of students and researchers. This position will supervise and facilitate the use of technology spanning from printers to specialized equipment loan, and will work with other MSPAL staff to plan, implement, and provide new services as part of Research Commons @ MSPAL, which will join Research Commons @STEM Library and Research Commons @ McKeldin Library in offering new spaces, events, services, and technology to enable the entire research and creative lifecycle. The incumbent will be a part of the planning for these changes and will lead implementation for new services as appropriate, including but not limited to, assisting users with new technology, facilitating events, and planning new spaces.

This position also provides public service at the Library Services Desk, including communicating library policies and procedures, circulating materials, responding to user information needs, as well as addressing and resolving problems and customer complaints. Provides guidance, instruction, and coordination to other library staff for services such as LibChat. Provides leadership in managing safety and security responsibilities for MSPAL during weekday hours. Primarily works Monday-Friday (generally 8:00 AM to 4:00 PM—adjusted when the library opens and closes later or earlier such as winter term, spring break, intersessions, and special events).

Due to the nature of the academic calendar, annual leave cannot be used during the two weeks at the start and the two weeks at the end of the fall and spring semesters. Emergencies or other exceptional circumstances will be considered on a case by case basis.

Minimum Qualifications

Bachelor’s degree and three years of experience directly related to the primary duties of the position with at least one year in a lead or supervisory capacity.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.


Preferred: Experience working in an academic library. Experience in leading and training student assistants or other employees.

Strongly Preferred: Knowledge and understanding of the nature and function of libraries; of library services, standards and procedures; of bibliographic records, publishing and publication formats, and library information storage and retrieval systems. Skill in organizing, interpreting and applying library policies and procedures; and in analyzing problems of a complex nature. Ability to communicate effectively; to establish and maintain effective working relationships with library users and staff; to provide guidance and instruction to subordinate personnel; to work independently; to contribute to the ongoing planning and envisioning process inherent to a dynamic changing library environment, and to exercise initiative and good judgment in interpreting and applying rules, procedures, and instructions.

Preferred: Experience working in an academic library. Experience or aptitude with library circulation procedures. Ability to understand, access, search, and retrieve information from electronic resources such as online library catalogs and databases. Experience or aptitude with online reference platforms such as LibChat and LibAnswers. Aptitude with learning and teaching new technologies, including but not limited to hardware such as digital audio and video recorders, MIDI devices, and software such as music production software. Experience or aptitude in leading and training student assistants or other employees. Experience with safety and security procedures in the workplace. Experience with basic computer troubleshooting (wireless connectivity, scanning, and printing).

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