Position Summary: Performs a variety of reference services and tasks to assist individuals and groups in locating and obtaining library materials and information; manages specialized collections or programs for designated outreach program; drives and operates the outreach van; may work reference desk hours as assigned; performs other duties as assigned. Meets minimum public service hours as defined by Library Administration.
- Drives outreach van, including set up, to designated community outreach sites throughout Harford County;
- Provides reference services to special populations as assigned including reader’s advisory;
- Searches online catalogs and shelves to locate information;
- Reviews, ensures the order of, and maintains collections as assigned;
- Assembles and arranges displays of materials to support popular topics;
- Assists the public in the use of library resources, including computer catalogs, indexes, computerized search systems, and the Internet;
- Informs customers of library activities and programs;
- May plan and coordinate programs and activities for special population as assigned;
- Provides orientation to library users and explains library policies and procedures;
- Reads and evaluates professional journals and materials;
- May work reference desk hours as assigned.
- Supervises assigned staff, as well as assigned volunteers;
- Oversees the training of staff and volunteers, as assigned;
- Administers the Performance Recognition System (PRS), the library’s performance evaluation system, in accordance with published guidelines;
- Approves annual leave and checks and tabulates timesheets for assigned staff;
- Prepares monthly reports, meeting agendas, and monthly schedules;
- Interprets and implements system wide policies and procedures;
- Schedules and facilitates department/team meetings;
- Ensures staff receive and understand system and department communications via written or electronic format;
- May act as supervisor of team or work group and/or may supervise volunteers.
- Serves on committees and participates in workshops, seminars, and training as requested;
- Represents Library at various outreach activities, as needed;
- Notifies Supervisor with suggested ways to improve the efficiency and effectiveness of personnel and procedures and system-wide goals and objectives;
- Maintains good public relations with the community through contacts with public officials, community leaders, volunteers, Friends of the Library, appropriate school personnel, and the general public;
- Learns new skills and technologies to retain proficiency in areas of expertise;
- Is dependable and punctual;
- Maintains a positive, friendly, and cooperative attitude and provides consistent customer service;
- Upholds all library policies and procedures as defined in Harford County Public Library’s Policies and Procedures Manual;
- Completes time sheet and other necessary forms and reports accurately and in a timely manner;
- Performs other duties as assigned.
In addition to the specific duties and responsibilities of this job, it is the responsibility of every employee to comply with the Harford County Public Library Values statement, customer service guidelines, and all other policies detailed in the Policies and Procedures Manual.
- Bachelors Degree.
- Completion of State of Maryland Library Associate Training Institute program or 9 hours of formal academic course work in library science from an ALA accredited institution.
- Six months of supervisory experience.
- 1 year of direct customer/public service experience.
- Computer experience including internet.
- Ability to provide documentation of a valid driver’s license with no more than 3 points.
- Ability to obtain and maintain Non-CDL Medical Certification in accordance with Department of Transportation regulations.
- Ability to obtain a favorable criminal background report.
- Ability to work day, evening, and weekends hours.
Knowledge, Skills, and Abilities
- Ability to gain working knowledge of library practices and procedures, including accurate use of current reference and search tools and the standard automated library system;
- Working knowledge of the principles and practices of reference and reader’s advisory services;
- Ability to operate relevant computer systems, including hardware and software, and office machines;
- Working knowledge of electronic resources, including the Internet and bibliographic utilities;
- Ability to develop and present programs;
- Strong communication skills, both verbal and written;
- Basic math skills.
Reporting Relationship: This position reports to Manager I or II – Branch. Regularly supervises Library Assistant III – Outreach staff for designated outreach program, as assigned. May supervise Summer Reading Assistant or volunteers.
- Work requires light physical effort in the handling of light materials, up to 30 pounds, in non-strenuous work environment. For example, set up and break down of tables, chairs, or other equipment for meeting or events, moving materials within department.
- Work also includes standing or walking up to 60% of the time.
- Observes safe work place practices with uncluttered workspace, including office equipment, avoidance of trips and falls, proper lifting techniques, following fire regulations, and obeying traffic signals.
- Ability to travel to branch/outside locations is required.
- May require working in adverse weather conditions.
Application Period: Posted: April 16, 2019. Closing Date: May 10, 2019.
Work Week: 37.5 hours per week; Work schedule includes day, evening and weekend hours