Library Associate Director (Access Services Associate Director) – Montgomery College – Takoma Park/ Silver Spring

Job type: Full-time Library Associate Director (Access Services Associate Director)

Job Number: S03137/P008194, in the Library. This is a non-bargaining, exempt position, Grade 33.

Office location(s): Primary office in Takoma Park/Silver Spring, and will regularly work from the Rockville and Germantown campuses.

Work Schedule: 8:30 a.m. – 5:00 p.m., Monday – Friday.

About Montgomery College:

It is a public, fully accredited, open admission institution. Led by President DeRionne P. Pollard, Ph.D., Montgomery College is dedicated to student success and widely recognized for the quality and scope of its academic programs.  Do you want to join us in our mission of providing an exceptional education and fostering student success? The faculty and staff of MC are integral to our continued excellence. We are looking for dedicated professionals for opportunities throughout the College.

Job Description:

The Access Services Associate Director directs and manages the college wide operations of the access services division. Supports all aspects and methods of division activities for a three campus library system. As part of the management team, coordinates long term goals, objectives, and strategic directions with the director, other divisions and external units. Enhances and standardizes policies and procedures. Identifies and implements new programs and services to optimize resource stewardship, patron experience, and student success. The access services division is responsible for service desk operations at all campus libraries, including formation of college wide service level expectations, effective utilization of student employees to support services, and standardized procedures and practices at all campus libraries for the reserves, Interlibrary Loan, and Intercampus Loan services, as well as inventory and management of the collections and related circulation services. The division is the primary public face for 640,000 patrons who visit the library annually in person. Patrons ask approximately 10,000 non-research questions and check out nearly 30,000 books, textbooks and other media annually. The division is responsible for library facilities and manages the tangible collections.

This division is responsible for college wide planning for library aesthetics, space planning, furniture, event management, displays, and programming in support of student services and the Academic Area Liaison Program. The division manages and maintains internal systems for circulation transactions, reserves requests, and requests for materials from other libraries. The division works closely with other library units on collection maintenance and new collection projects in the facilities, deployment of new end-user software and hardware, and to provide research help to users at their time of need. This division works collaboratively with Academic Learning Centers and Student Affairs to coordinate complementary student support services across the College ecosystem. The division has three access services supervisors, 14 access services specialists, and student employees.

The Montgomery College Library is moving from a principally campus-based organization, to a functional structure. The new structure will align the library with the College’s strategic directions, particularly efforts to increase student success, and will facilitate common student and common employee experiences.  This position will provide leadership to one of four new divisions.  The Montgomery College Library facilitates student success by collaborating with the College community in the creation and delivery of innovative services in a culture of excellence and accountability.

Duties include but are not limited to:

  • Directs and manages, and coordinates long term goals and strategic directions of the college wide operations of the access services division
  • Supervises three access services supervisors
  • Oversees access services assessment planning
  • Responsible for access and information services provided at single service desks at all campus libraries
  • Provides in-person and virtual service to library users
  • With other divisions, oversees college wide service level expectations and training of employees to assure quality standardized service provision
  • Implements standardized procedures and practices for in-person and virtual services
  • Administers access services (including circulation, course reserves and interlibrary loan) systems
  • Collaboratively plans and implements library automation projects and supports deployment of new technologies to the public
  • Coordinates college wide planning for library aesthetics, space planning and furniture for 91,000 square feet of library facilities
  • Acts as library point person on safety and security matters
  • Effectively manages collections of well over 200,000 items on over four miles of stacks shelving
  • Assures that effective programming, displays and events are offered
  • Manages access services student employee and supplies budgets of approximately $230,000 and assists in developing annual library budget
  • Actively participates in College and professional service, including taking on leadership roles

Required Qualifications:

  • Masters in Library Science (M.L.S., M.S.L.S., M.L.I.S.) from an ALA-accredited institution
  • Five years of library access services professional level experience
  • Two years of supervisory experience
  • Thorough knowledge of current and emerging trends, principles, policies, procedures and best practices related to at least four of the access services areas: circulation, course reserves, resource sharing (Interlibrary Loan and Intercampus Loan), information services, facilities and stacks management
  • Excellent customer service skills, including responding to user complaints and explaining library policies and actions
  • Skill in use in and management of systems: circulation and course reserves modules in an integrated library system, and standalone course reserves and Interlibrary Loan systems
  • Knowledge of database infrastructure of integrated library systems and course reserves and Interlibrary Loan systems
  • Experience working with information services tools including discovery service
  • Skill in managing a student employee and supplies budget
  • Demonstrated excellent analytical, organizational, team management, leadership, interpersonal, coaching and team building skills
  • Ability to work with and supervise diverse employees and work with a diverse set of student and employee constituencies
  • Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship

Preferred Qualifications:

  • Library access services professional level experience in an academic setting
  • Supervisory experience in an academic library
  • Skill in managing a student employee and supplies budget in excess of $200,000
  • Experience with long-term stacks management planning
  • Knowledge of web-content creation, information services and higher education software such as discovery services, Blackboard LMS, tutorial modules, Springshare products, Camtasia, Wikis, SoftChalk
  • Knowledge of social media tools

Additional Job Description

Application Process:

  • Apply online at http://www.montgomerycollege.edu/employment
  • Online applications must be received by July 6, 2018
  • For consideration, you must:
    • Include dates of employment in your application or attachment;
    • Submit a cover letter describing how your experience and background matches this position.
    • List 3 professional references.

As a condition of employment, the following are required at the time of hire:

  • Successful completion of a background check.
  • Participation in a retirement plan.

Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

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