Library Associate – Adult Services – Frederick, MD

This para-professional position provides comprehensive library services for patrons of the C. Burr Artz Public Library with special emphasis on services and programs for adults, and also is involved in a wide range of library activities and operations.  Supervision is received from the Assistant Branch Administrator.

Essential Duties and Job Responsibilities:

  • Assist patrons of all ages with reference questions, reader’s advisory requests and assistance with using library technologies, downloading e-content and related assistance
  • Assist patrons in using computerized and print information sources and/or direct patrons to other appropriate sources
  • Under direction, develop and present innovative programs and outreach activities for adults
  • Work collaboratively with internal and/or community teams to develop innovative programs or events aligned with system-wide or major local community events
  • Participate in implementation of system-wide programs, events and outreach
  • Perform basic bibliographic searches related to interlibrary loan requests and reserves
  • Explain FCPL policies and procedures to patrons and train patrons on the use of library resources
  • Recommend materials for acquisition or withdrawal from circulation
  • Maintain in-depth knowledge of the library collection and current literature
  • Assist with the maintenance of the branch collection in an assigned area
  • Working with the Supervisor, assist in planning and implementing marketing activities that communicate the mission and goals of the library and the value of library products and services to the public, organizations, businesses and other community entities
  • Maintain working relationships with community businesses, groups, organizations and agencies, including outreach and programming
  • Prepare displays, and develop programs to promote reading and other FCPL services
  • Participate in department, branch, and system-wide work teams
  • Attend workshops, meetings, and learning opportunities
  • Perform other related duties as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed below, nor do the examples cover all duties that may be assigned.

Qualifications & Requirements:

The qualifications / requirements, knowledge/skills/abilities and physical demands or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree from an accredited college or university
  • Minimum 2 years of customer service work experience working directly with the public, in retail, education, or any other high traffic customer service setting

KNOWLEDGE / SKILLS / ABILITIES:

  • Ability to obtain and maintain Library Associate certification from the Maryland State Department of Education, plus willingness and ability to attend training sessions as applicable
  • Working knowledge of public library practices and procedures
  • Knowledge of research techniques and available research materials, as well as general readers’ interest, authors, books and other formats of library materials
  • Working knowledge of social media tools and techniques, with the ability to effectively communicate in an online environment to engage customers via social media
  • Knowledge of standard computer applications and devices including tablets/mobile devices, software applications, and downloadable e-format materials.
  • Ability to effectively access and utilize FCPL’s computerized systems and the Internet, and the ability to effectively provide related instruction for patrons
  • Ability to effectively organize work, problem solve, determine priorities, make decisions and complete assigned duties with minimal supervision
  • Ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to prioritize, meet deadlines and effectively manage time in a busy environment
  • Ability to effectively build relationships and partnerships with community organizations, businesses, and similar entities
  • Strong internal and external customer service ability including ability to exhibit patience, tact, and courtesy working collaboratively in a team environment
  • Ability to develop and maintain effective working relationships with patrons, co-workers and the general public
  • Ability to demonstrate creativity, flexibility, positive attitude and good judgment
  • Strong and effective spoken and written (English) communication skills.

PREFERENCE MAY BE GIVEN FOR:

  • 1 year of recent (within the last 5 years) library work experience (not volunteer experience)
  • Additional work experience providing direct customer service to the public

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

  • While working in this position, the employee is required to frequently sit and walk; and occasionally stoop
  • While working in this position, the employee is required to constantly work indoors
  • During outreach programs and events the employee is frequently working outdoors; working in hot temperatures (above 100 degrees) working in cold temperatures (below 32 degrees) and walking on uneven ground

Additional Information/Examination Process:

  • Ability to provide own transportation to meetings, workshops and branch libraries as needed
  • Available for varied workdays and hours within the FCPL operating schedule

KIND OF EXAMINATION (may include)

  1. An evaluation of training and experience
  2. One or more interviews
  3. A pre-employment drug test and physical examination

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