Knowledge Management (KM) Specialist/ SharePoint Community Manager – IGC.technology – Washington, DC

We are looking for a Knowledge Management (KM) Specialist / SharePoint Community Manager to support a federal client in Arlington, VA. This is a full-time role in a federal government facility.

Requirements:

  • Experience at US Customs and Border Protection (CBP) would be a big plus
  • 5-6 years of experience with SharePoint
  • Demonstrated ability to assist SharePoint collaboration users in;
  • Establishing, utilizing, and maintaining sites;
  • Organizing documents in SharePoint
  • Implement solutions using out-of-the-box SharePoint features and capabilities
  • Troubleshoot end user issues to root cause and complete and/or coordinate fixes
  • Manage and maintain SharePoint collaboration knowledge-base
  • Assist with the development and provision of training to end users

Duties – Knowledge Management:

  • Lead the development, implementation, and enculturation of the organizational Knowledge Management (KM) framework, strategy, policies, process, and procedure
  • Develop and execute the SharePoint Governance Plan.
  • Provide SharePoint architecture and content management support.
  • Develop and maintain the Process Asset Library.
  • Develop and deploy Office Communicator capability
  • Provide workforce with user training on SharePoint, PAL, Office Communicator, and other tools.
  • Support design, development, and implementation of automated Requirements Management, Configuration

Duties – SharePoint Community Manager:

  • Page Maintenance – Ensure pages are organized, up-to-date, and published for view, including a clear objective statement, a clean page organization, and links as needed for accessibility to the page
  • Discussion Boards – Ensure discussion forums have been monitored to ensure that content is appropriate, accurate, and up-to-date
  • Knowledge Capture and Retention – Ensure relevant new information/ knowledge generated over the last month has been captured and retained on the site
  • Business Process Automation using SharePoint
  • Other duties as assigned

Education: Bachelor’s degree

Job Type: Full-time

Salary: $90,000.00 to $150,000.00 /year

Experience: Sharepoint Designer: 3 years

US Customs and Border Protection (CBP): 1 year

License: SharePoint Certification; US Citizen

For more information and to apply, click here.

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