Access Services assists in the delivery of research materials in print and electronic format to faculty, students, and the broader library community. It encompasses consortium loan, interlibrary loan, document delivery, circulation, course reserves, collection security, and stacks management. Through innovative leadership, creative planning and management, a thorough understanding of resource sharing technologies, and continuous training and motivation of staff, the Head of Access Services ensures that all functions of the department are performed to meet the goal of providing users with access to the information they need, as efficiently and effectively as possible.
Provides administrative oversight of Access Services, including planning for user services and management of resources and personnel. Recommends for hire, supervises and trains full-time and part-time staff in the provision of stacks management, resource sharing, reserves, circulation, and collection security services in Mullen Library. Establishes Access Services policies and procedures, in consultation with the Director of Research & Instruction and approval of the University Librarian. Develops and implements new services to meet changing user needs. Manages collection of patron service charges, fines, and fees. Fosters a philosophy of efficient, professional, and courteous customer service. Provides individual and group outreach to faculty and students on Access Services policies, procedures, and services. Coordinates Access Services-related matters with staff in the library system, the Washington Research Library Consortium (WRLC), Technology Services, Enrollment Services, the registrar, the public safety office, and Alumni Relations. Represents the library at WRLC committee meetings related to consortium Access Services matters. Collects data and prepares usage and other reports for various levels of the library administration, university, and consortium. Has oversight of the hiring and training of student workers and works closely with the Coordinator, Instruction and Engagement Services on the cross training of student workers who have work assignments both in Access Services and Research & Instructional Services.
ALA accredited Master’s degree in Library and/or Information Science. Two years of supervisory and management experience, preferably in an academic library or related setting. Experience with one or more aspects of Access Services: circulation, reserves, resource sharing, or stacks management. Experience with implementing and assessing programs and services highly desirable. Knowledge of emerging technologies in circulation, reserves, and resource sharing. Knowledge of library automation, including library management systems (specifically Ex Libris’ Alma and Primo VE) and interlibrary loan software. Demonstrated skill in planning, management, supervision, and staff training. Skill in using common computer applications (word processing software, spreadsheets, etc.) and equipment. Knowledge and awareness of current academic issues as they affect library operations and services, especially issues related to Access Services. Ability to accommodate flexible scheduling seven days a week.