Digital Librarian – National Association of State Workforce Agencies – Washington, DC

The National Association of State Workforce Agencies (NASWA) is seeking to hire a full-time Digital Librarian to support the Unemployment Insurance Digital Library for Integrity (UIDL).

This is a remote work/teleworking position. Occasional domestic travel may be required to assist at conferences, meetings, or trainings.

Project Description

The Unemployment Insurance Integrity Center (Center), a division of NASWA, has been formed in partnership with the U.S. Department of Labor (USDOL) Office of Unemployment Insurance and the New York State Department of Labor to provide innovative tools, training, and support to states in their efforts to reduce improper payments and combat unemployment insurance (UI) fraud. Among other projects, the Center is tasked with establishing the Unemployment Insurance Digital Library for Integrity (UIDL).

The central purpose of the UIDL is to provide easy access to resources that will support state UI agencies in their efforts to reduce improper payments and fraud in their programs. The vision is that this innovative and comprehensive online repository will serve as a one-stop shop for unemployment integrity information.

The UIDL is a brand-new library, with system and content development ongoing. The library currently is nearing go-live, which is anticipated to occur in July 2017.


The Digital Librarian reports to the Center Project Manager who leads on the Digital Library task. In collaboration with one other Digital Librarian, s/he is responsible for the following:

Executing daily library operations, including: reviewing library administrator reports (link checker, chat, etc) and addressing any issues identified therein; reviewing, adding, or removing library content; providing technical, research, and reference support to library users; and monitoring the library for emergent bugs, issues, or suspicious activity, initiating problem resolution.

Coordinating with other Digital Library team members in the continuous curation of resources for the UIDL. This will include seeking and identifying resources of interest, and ensuring that all needed permissions are in place. This also will include assisting with the process of developing resources for the library.

Participating in strategic conversations around the development of new library features and resources, and providing guidance and subject matter expertise whenever needed on matters concerning the library.

Assisting with the implementation and testing of new features.

Assisting in the development and execution of ongoing marketing strategies.

Diplomatically interacting with project stakeholders and learning about their user needs and concerns relative to content, features, security, and other aspects of the digital library experience.

Contributing to weekly and monthly project status reports.

Assisting in updating and maintaining policies and procedures for digital library collections, contributions, archiving, and security.

Occasional travel may be required, for relevant meetings, trainings, and events.

Other duties as assigned.

May be involved in pre-launch activities, if relevant.



  • Master’s Degree in Library and Information Science, or equivalent.

Experience, Skills, and Abilities:

  • Minimum of 3 years of experience in planning, developing, launching, managing, and/or supporting digital library(ies).
  • Strong working knowledge of library tools, methods, and/or practices for collections, cataloging, indexing, licensing and rights, security, and archiving required.
  • Experience with the DSpace platform preferred.
  • Experience with library chat technology; LibAnswers with LibChat (by SpringShare) preferred.
  • Proficiency with Microsoft Office, SharePoint, Google Docs, and Google Analytics.
  • Good technical knowledge and related skills preferred (but not required), including any of the following: web site development, coding languages (HTML, CSS, JavaScript, MySQL), database development and/or management.
  • Strong organizational, interpersonal, communication, and time management skills.
  • Must be self-starter who excels at working both independently and as a member of a team; comfortable working in a virtual environment.
  • Flexibility and problem-solving abilities to accommodate changes in direction and to strategize solutions to emergent issues.
  • Professionalism is a must.

Application Process:

Interested applicants should submit a résumé and cover letter to: Sara Hall Phillips Project Manager, UI Integrity Center National Association of State Workforce Agencies

The application deadline is 11:59 pm ET, Wednesday, May 31, 2017.

NASWA is an equal opportunity employer.

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