Customer Service Specialist, Part- time – Savage, MD

RESPONSIBILITY

  • Positions Howard County Library System (HCLS) as a major component of public education for all ages
  • Effectively lives the Seven Pillars of HCLS’ strategic plan (Authentic Values, Strategic Vocabulary, Everyone a Leader, Winning Teamwork, Community Partnerships, The Power of Us, and Fiercely Loyal Customers), motivating others to do so as well
  • Fully embraces HCLS’ educational mission, effectively communicating our curriculum, which comprises Three Pillars (Self-Directed Education, Research Assistance & Instruction, Instructive & Enlightening Experiences)

ESSENTIAL FUNCTIONS

  • Registers customer information into database and issues borrower cards
  • Serves as a passport acceptance agent
  • Checks materials in and out
  • Resolves customer issues, and reconciles records as required
  • Provides service to the public by answering customers’ borrowing and directional inquiries in person and by telephone
  • Collects, handles, and tabulates money
  • Sorts and returns materials to designated locations within the system
  • Participates in collection maintenance and shelf reading as assigned
  • Participates in opening and assists with closing of building as assigned
  • Responsible for assigned projects within Customer Service Department
  • Includes duties related to events that fall outside HCLS operating hours
  • Attends staff meetings and training sessions
  • Performs other duties and special projects, as assigned
  • Maintains regular and predictable attendance
  • Adheres to all policies and procedures

Requirements

EDUCATION, EXPERIENCE AND SKILLS

  • High School diploma or equivalency certificate
  • People skills—ability to work effectively with others and enjoy it
  • Exemplifies extraordinary customer service skills
  • Demonstrated passion for working with a diverse public
  • Ability to read, write, speak, and understand English effectively
  • Ability to understand and retain detailed instructions
  • Accurate keyboard skills
  • Tech savvy – ability to use programs/processes such as the Internet, office applications, as well as other library related programs
  • Ability to use a cash register
  • Current valid driver’s license

PHYSICAL STANDARDS

  • Job allows for variance in work routine, requiring considerable amounts of standing, walking, bending, reaching, pushing, pulling, and sitting
  • Strenuous activity required, such as carrying bags or boxes of books (weighing up to 30 lbs.) or arranging rooms for events and classes
  • Some driving required

ADDITIONAL DETAILS

  • Grade 3; positions located at the Savage Branch
  • Works under the supervision of the Customer Service Supervisor
  • Part-time; 20 hours per week
  • Monday – Saturday, days, evenings, and weekends.
  • Alternating Fridays and Saturdays
  • A maximum of three Sundays out of four
  • Evenings and weekends also may be required for HCLS signature events
  • Starting Salary: $16.01 – $17.49 / hour DOQ
  • Applications must be received by 4:00PM, Friday, January 24, 2020

Apply here

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