Circulation Services Specialist – American University, Washington, DC

Summary/Objective

The Circulation Services Specialist oversees the unit’s point of service, circulates library materials, and answers questions and addresses concerns about access, borrowing, collections, resources, privileges, credentials, and accounts.  The position manages and maintains the condition of the library’s print collection and its accuracy in the catalog; it also ensures that the patron databases are accurate and is responsible for the collection of fines, fees, and the replacement of lost and damaged library materials.  The Circulation Services Specialists collaboratively manage the unit’s student staff, including responsibilities of hiring, scheduling, training, coaching, and evaluation.

Position Type/Expected Hours of Work

  • 35 hours/week
  • Non-exempt
  • Specialist B

Salary Range

  • Commensurate with experience
  • 20.70-22.25 Hourly

Required Education and Experience

  • Bachelor’s Degree
  • 2-4 years of relevant experience
  • Customer service and management/supervisory experience
  • Experience in accounting or handling financial/monetary transactions
  • Strong Excel and/or other organizational/reporting software experience
  • Experience generating and analyzing reports
  • Experience working with a team to complete common objectives
  • Strong ability to prioritize and multi-task, including the ability to reprioritize tasks to resolve urgent complex issues that arise
  • Attention to detail and excellent communication skills – both oral and written – are essential
  • Ability to solve problems, work without supervision, make evaluative judgments independently, and formulate exceptions to policies and procedures
  • Experience dealing with confidential information
  • Sound judgment with the ability to use discretion, maintain confidentiality, work independently, and complete projects by deadlines
  • Ability to resolve conflicts, handle stressful and/or emergency situations
  • Ability to participate in planning and implementing short and long-term goals, make evaluative judgments, formulate exceptions to policies and procedures, and work without supervision
  • Experience managing projects
  • Experience providing assistance with electronic resources access and troubleshooting related issues
  • Experience providing reference/research assistance

Preferred Education and Experience

  • Master’s degree or equivalent
  • Some education or experience in library science and familiarity with library-specific systems
  • Experience using Alma/Primo VE / ILLiad / Microsoft Office 365
  • Experience in library consortia

Additional Eligibility Qualifications

  • The ability to work evening (until 11:30 PM) and weekend hours is required
  • The position serves as an essential service and is required to work in the event of the university operating with limited staffing
  • A significant amount of discretion and attentiveness to confidentiality is required in the administration of patron account related data and the resolution of account problems
  • Hiring offers for this position are contingent on the successful completion of a background check.

Apply here

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