Circulation and Student Supervisor – Mullen Library, CUA, Washington, DC

Overview

The Circulation Desk and Student Supervisor manages all day circulation activities; opens the library and the stacks from Monday to Friday; assists the Head of Access Services in the supervision of the entire circulation operation including the management, development, and training of part-time staff, collection security, stacks management, Consortium Loan Service, interlibrary loan activities, and course reserves; participates in implementing training programs for full-time staff.

Responsibilities

Recommends for hire, trains, and closely supervises approximately 60 part-time Access Services student employees, who each work approximately 10-19 hours/week.  Responsibilities include training, on-site supervision, scheduling and performance review of part-time circulation services employees and some of these responsibilities are done in co-ordination with the student supervisor for the Information Desk, as some student workers cover both areas. Develops and updates training programs for part-time staff; ensuring that training is successful.
As supervisor, implements policies and procedures for circulation services, regularly reviews the policies and procedures, and recommends revisions.
Oversees all circulation services in Mullen Library: borrowing, renewing, and processing returned materials; conducts searches and recalls for items not on the shelf; and collects fines and fees.
Provides backup support for reserves, security desk, and other areas as needed.
By deadline, submits accurate time sheets for approximately 40 part-time student employees to the Libraries’ Administrative Office for review.
Communicates with the circulation services staff of the Washington Research Library Consortium and with the staff of the university campus libraries regarding circulation issues.
Opens the library and the Mullen Stacks from Monday to Friday. Normal work schedule is 7:30am to 3:30pm, but, as needed, is able to work a flexible schedule seven days a week.
Collects appropriate statistical data and incorporates it into annual written reports of Access Services activities.

Qualifications

One (1) year library or customer service experience with a Bachelor’s Degree OR one (1) to two (2) years related library experience with an Associate’s degree.

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