Assistant Circulation Services Manager – Baltimore, MD

At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 11 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

Schedule: This is a full time position, working 40 hours a week with some evenings and weekends.

Job Summary:
Under the general direction of the Circulation Services Manager, assists in the overall operations of the Circulation Department in a branch library.
Participates in the supervision, training, and performance evaluation of circulation staff.
Assists the Circulation Manager in development and implementation of circulation practices that are aligned with BCPL customer service expectations.
Develops and maintains a thorough understanding of BCPL rules and policies and ensures their appropriate application to customer service transactions.
As a member of the library management team; plans, organizes, and communicates workplace changes required of the Library.
Uses management and technology tools to improve efficiency and ensure excellent customer service.
Enforces library rules and policies and handles security issues and emergency situations as necessary.
Actively participates on system-wide committees and promotes the Library in the community.

Job Requirements:
Graduation from high school or high school equivalency. A college degree is desirable.
Comprehensive knowledge of public library circulation operations acquired through four years of progressively increasing work responsibilities in a public library environment. One year of supervisory experience is preferred.
A commitment to excellent customer service and the ability to work with people of diverse backgrounds.
Substantial experience using an ILS, Polaris experience preferred.
Ability to stand at a public service desk for lengthy periods of time and move throughout the branch, the ability to bend, lift up to 25 pounds and push or pull a wheeled cart weighing up to 100 pounds.
Ability to bend, kneel, crouch and stretch for extended periods of time.
Demonstrate effective written and verbal communication skills.
Ability to establish and maintain respectful relationships with customers, co-workers and community groups.
Ability to handle multiple priorities, tasks and emergencies in a fast paced environment.
Possesses strong verbal and written communication skills and demonstrates flexibility, initiative and creativity.
Willingness and ability to travel throughout the system, work a variety of schedules that include evenings and weekends and accept system-wide transfers.
Must pass a post-offer criminal background screening.

Please Note: This position closes on February 22, 2019.
We offer an excellent benefit package that includes 4 weeks of vacation,sick and personal leave,subsidized health care options,
pension eligibility, and related benefits.

To apply, please visit:
Assistant Circulation Services Manager II-Job Opportunity

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