Area Manager, Central – District Heights, MD

The Prince George’s County Memorial Library System (PGCMLS) is seeking an experienced professional to plan, coordinate, and manage operations and activities of an assigned group of Library locations.  The successful candidate will serve as a managerial representative of the Library, supervise personnel, have experience working with underserved communities, and assure excellence in customer service and maximum use of library resources, services, and facilities.

 Essential Functions:

(Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

  • Works in conjunction with and under the direction of the Associate Director for Public Services in the successful attainment of the Library System’s goals and objectives.
  • Oversees daily operations of the library branch.
  • Ensures and facilitates the delivery of high-quality, customer-focused services, assists in ensuring the Library’s services appropriately meet the needs of the community.
  • Establishes customer service priorities and coordinates support services and activities in response to these priorities.
  • Plans, coordinates, and manages operations and activities of an assigned group of library locations.
  • Performs professional and administrative duties in planning, implementing, directing, and evaluating customer-focused library services.
  • Builds collaborative relationships with professionals and staff in a highly collegial, interdisciplinary environment based on customer-first initiatives.
  • Directs, coordinates and participates in the development and implementation of initiatives, goals, priorities, and service levels in assigned areas of focus.
  • Provides key input to guide budget planning, development, and allocation. Ensures allocated resources are used effectively.
  • Analyzes system service requirements and recommends changes to improve operational efficiency and/or better serve the needs of the customer.
  • Conducts analyses in relation to branch and community service requirements; oversees the maintenance and development of branch library collections; ensures collection materials appropriately meet the customers’ needs in each cluster branch.
  • Represents the Library to and interacts with community groups, outside organizations, and the public; accurately communicates and builds and maintains productive community partnerships.
  • Responds to staff inquiries and provides technical guidance and operational advice.
  • Responds to and resolves customer inquiries and complaints.
  • Works with Human Resources on the issues of hiring, discharge, suspension, disciplinary action, performance evaluations, and the grievance process.
  • Stays appraised of contemporary issues, trends, and development in the fields of public library services and other specific services as assigned.
  • Accurately communicates the Library’s policies to the public.
  • Manages and supervises department staff; monitors and evaluates job performance; oversees staff training and development.
  • Acts as an ambassador and advocate for the library.
  • Trains new staff as needed.
  • Plan and implement direct customer focused library services.
  • Respond to and resolve customer service inquires and problems.
  • Oversees daily operations and planning for the needs of the area.
  • Attends meetings, trainings, and workshops as assigned.
  • Participates on library committees as needed.
  • Assists with special projects as required.
  • Performs other duties as assigned.

Qualifications:

Core Library Competencies:
Employees are expected to demonstrate the following qualities at all times:

  • Continuous Learning – seeks out and assumes responsibility for learning and development opportunities that benefit self and PGCMLS.
  • Customer Service – creates a welcoming environment, maintains effective relationships, and uses all available resources to assist customers.
  • Communication – understands and applies the library’s mission, vision, and policies, and communicates effectively both within and outside the library system.
  • Ethics and Values – treats all with respect and honesty, is a responsible steward of resources, knows and respects customer privacy and confidentiality policies.
  • Leadership – willing to try new ideas to achieve the system’s goals, adaptable to change, accountable, keeps PGCMLS’s goals, mission, and customers front and center in daily work.

 Managers/Supervisors:

  • Develops Others – provides opportunities for staff, including training and delegation.
  • Empowers Staff – fosters collaboration, support for new ideas, encourages innovation, allows staff to learn from mistakes in non-punitive settings.
  • Leadership – sets high standards and models what’s expected, maintains positive attitude, fosters environment of integrity and high ethical standards.
  • Manages Department or Branch Function – thoroughly understands the entire function and effectively manages day-to-day functions.
  • Manages Staff Performance – provides clear expectations and holds staff accountable, is fair and consistent, uses good interpersonal skills to direct staff’s work.
  • Acts According to Legal and Policy Requirements – understands and complies with employment laws and regulations, ensures compliance with HR policies and procedures and promotes effective labor relations.

 Required Knowledge, Skills, and Abilities:
The employee is expected to perform or possess the following:

  1. Ability to gain thorough knowledge of Prince George’s County Memorial Library System’s practices, policies and procedures.
  2. Ability to act as a representative of Prince George’s County Memorial Library System’s to the public.
  3. Thorough knowledge of established library practices and procedures as well as of public library operations, programs, and services.
  4. Knowledge of current trends and developments in the field of public library services, customer service, technology, information services, adult services, youth services as assigned.
  5. Knowledge of supervisory principles, practices, and methods.
  6. Ability to oversee and lead the continued development of public service initiatives.
  7. Strong written and verbal communication as well as customer service skills.
  8. Strong organization, critical thinking, and problem-solving skills.
  9. Ability to work independently and innovatively in a variety of situations and be flexible and adaptable to change.
  10. Ability to analyze data, processes, and procedures and develop meaningful reports and recommendations based on the analysis that will improve service and staff efficiency.
  11. Ability to operate relevant computer systems including hardware and software, such as Microsoft Office Suite, electronic databases, e-mail, and internet navigation in addition to other office equipment and security systems.
  12. State of Maryland Librarian Certification required.
 Education and Experience:

  1. Master of Library and Information Science or comparable degree (M.I.S, M.L.S, or M.L.I.S.) from an American Library Association (ALA) accredited program required.
  2. A minimum of five years of experience in diverse phases of public library services which includes at least four years of branch supervisory experience required.

Salary/year: $86,029.00 – $98,917.00 

 Physical and Environmental Conditions:

Work is conducted in a normal office setting which provides comfortable lighting, temperature and air conditions. Occasional light lifting, such as three to four reams of paper, four or five books, or other materials (up to 20 pounds) may be required.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls, observance of fire regulations and traffic signals.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
This and all PGCMLS positions are subject to transfer, based on library need.

 

Application Process:

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