Access Services Technician – Mullen Library (on-campus) – Washington, DC

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Access Services Technician (full-time, 35 hours/week)
University Libraries
Position 101794

Position Summary: The Access Services Technician has primary responsibility for managing course reserves, both physical and electronic, in Access Services. The incumbent also supports the consortium loan operation; resource sharing; and assists in circulation activities. On weekends, the incumbent is responsible for opening Mullen Library and for overseeing staff and services at both the Welcome Desk and the Circulation Desk. This position reports to the Head of Access Services.

Essential Responsibilities Include: Processes all reserve requests, both physical and electronic, within 48 hours of receipt. At the end of each semester, reviews and discards all outdated requests forms and corresponding material and returns all material to appropriate instructors. Provides immediate follow-up to all patron concerns. Works with the Head of Access Services and other appropriate staff to integrate video clips into reserve services. Has responsibility to oversee and document course reserves services. Collects and reports reserve statistics to Head of Access Services. Records / updates reserves policies, procedures, and forms in the Reserves Manual, so colleagues can provide reserves services in the incumbent’s absence. initiates solutions to improve reserve services workflow and customer service. Investigates and immediately report gaps in customer service to the Head of Access Services. Initiate solutions to improve Reserve services workflow and customer service. On weekends, opens the Mullen Library and serves as backup supervisor of activities and staff at the Welcome and Circulation Desks. As needed, assists colleagues with other Access Services deliverables including circulation, resource sharing, consortium loan services (CLS), and shelving.

* Ability to accommodate flexible scheduling seven days a week.

Minimum Qualifications: A Bachelor’s Degree with one (1) year library or customer service experience. Knowledge of library functions and organization. Knowledge of Library of Congress classification system. Skill in using common computer applications (word processing software, spreadsheets, etc.). Skill in the use of a library management system desirable. Skill in communicating effectively with faculty, students, staff, and the public, and a strong customer service attitude. Ability to search online library catalog for bibliographic information. Must have attention to details, ability to collaborate with and motivate staff. Excellent organizational skills the ability to work accurately and efficiently under pressure.

How to apply: forward application, resume, two (2) references and cover letter with salary requirements as an attachment to (salary expectations are considered part of application process): Reference position 101794 in subject line of email. Please do not include photos on resumes and save documents with first/last names. All applicants must be supportive of the mission. Applications close on 2/10/17.

The Catholic University of America
Human Resources, 170 Leahy Hall
620 Michigan Ave, NE
Washington, DC 20064
Fax: (202) 319-5802
Telephone: (202) 319-5050

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