Access Services Program Analyst – American University, Washington, DC

Summary/Objective
The Access Services Program Analyst is responsible for maintaining a high level of engagement regarding the library systems and technology used by Access Services and is a resource in the development of technical expertise throughout the division. Duties include ensuring the continuity and categorization of data between systems, promoting their full potential, and ensuring the quality and effectiveness of library software, applications, reporting scripts, and queries. Additionally, this position is responsible for overseeing the Circulation unit’s point of service, providing access to resources, maintaining collections, and managing student staff.

Supervisory Responsibility:
Collaborative management of a staff of 25 to 30 student assistants

Position Type/Expected Hours of Work: 35 hours/week

Salary Range

  • Coordinator/Analyst B
  • Non-Exempt
  • $23.63-25.83/hour

Required Education and Experience

  • Bachelor’s degree or equivalent
  • 2-4 years of relevant experience
  • Strong Excel and/or other organizational/reporting software experience
  • Experience with designing and analysis with Oracle Business Intelligence, Microsoft Access, etc.
  • Ability to train others with limited technological background in the efficient use of local technologies
  • Experience working with a team to complete common objectives
  • Customer service and management/supervisory experience
  • Ability to communicate effectively (both verbally and in writing)
  • Ability to resolve conflicts, handle stressful and/or emergency situations, and prioritize multiple tasks at once
  • Ability to solve problems, work without supervision, make evaluative judgments independently, and formulate exceptions to policies and procedures
  • Ability to participate in planning and implementing short and long-term goals
  • Experience managing projects
  • Experience dealing with confidential information
  • Experience in accounting or handling financial/monetary transactions
  • Attention to detail is essential

Preferred Education and Experience

  • Master’s degree or equivalent
  • 4-6 years of relevant experience
  • Proficiency with web scripting languages, application programming interfaces (APIs), system interoperability, and other tools
  • Experience using Alma / Primo VE
  • Experience using Alma Analytics
  • Alma Administration Certification
  • Experience working within Alma’s Network Zone architecture
  • Experience in library consortia
  • Experience providing reference/research assistance
  • Some education or experience in library science and familiarity with library-specific systems

Additional Eligibility Qualifications

  • Hiring offers for this position are contingent upon the successful completion of a background check

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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